Frequently Asked Questions
Below are our most commonly asked questions. If there is anything else that is not answered, please call (01905 794 875) or email us (firstname.lastname@example.org) and we can help you out.
How do I order?
- Online - Simply add the items to your basket and follow the online checkout system.
- Over The Phone - Call us at 01905 794 875 and we process this for you.
- By Email - Send us an email or purchase order to email@example.com.
- By Fax – We accept purchase orders via fax too, just send it to 01905 887 367.
How can I pay for my order?
We accept the following forms of payments.
- Credit and Debit Cards
- Bank Transfer / BACS payment
All of the above payment types are supported on our online shop, just choose the required type at checkout.
How much is shipping / delivery?
Please see the ‘Delivery Information’ page for detailed information on our cost of shipping.
Can you ship internationally?
Yes. We can ship both parcels and pallets of goods across Europe. We also have a sister company, Start Safety US that supplies and ships to North America.
Can I collect my order?
Yes. We are based in Droitwich, close to junction 5 of the M5 motorway. Please choose ‘Collect in person’ as the delivery option when going through checkout, or alternatively call to arrange a collection.
Can you send me a pro-forma invoice for some goods I require?
Yes, just email us to ask and we’ll send one over.
Can you send me a VAT receipted invoice?
Yes, we send a VAT receipted invoice automatically to your email address provided shortly after dispatch. Please ask if you would like additional copies sent to other email or postal addresses.
I’m not sure what product I need?
Please contact one of our sales team and we will help guide you in selecting the right product for your application.
I need a specific measurement of a product.. can you help?
We try to include all the measurements of every product in the specification of each product. If we are missing something, please call and we will measure this and add it to the site.
What happens if my order arrives damaged?
We take every effort to ensure that your products arrive in good condition. If there is a problem, please call us on 01905 794 875 and we will gladly help to resolve the issue.
I have special instructions relating to the delivery of my order.
If you wish to leave notes regarding the delivery, you can do this using the ‘special instructions’ box during the checkout process. If there is a problem with any of this, we will call you to discuss the options.
I Wish to Make A Return What Do I need to do?
Give our customer support line a call on 01905 794 875. They will assist you with arranging the return. For further information on our returns policy please see our terms and conditions.
Sometimes if you are having trouble using our site we may ask you to go to this page https://www.whatismybrowser.com/ and send us the link it generates, this is so we can see what may be the cause of any problems you are experiencing.